Refund Policy
When Dime Dime Baby AI (Bby Wow) refunds unused credit packs or returns credits after a confirmed technical failure.
Last updated: 2026-10-23
Overview
Dime Dime Baby AI sells credit packs for Bby Wow / Dime Dime Baby photo-to-video generation. This policy explains when we refund money or return credits.
Technical failures (credit return)
If a paid generation fails for a confirmed platform or provider error (timeout after charge, provider outage, corrupted output we cannot deliver), we return the credits used for that task. You do not need a cash refund for those cases—credits go back to your balance so you can retry.
Report failures from your account history or email support@dimedimebabyai.com with the task ID within 14 days.
Unused packs (cash refund window)
If you bought a one-time credit pack and have not consumed any credits from that purchase, you may request a refund within 7 days of payment. Once any credit from that pack is used, that purchase is no longer eligible for a cash refund.
Subscriptions (if offered) follow the cancel-at-period-end rules shown at checkout; we do not pro-rate unused days after the billing period starts unless required by law.
Not refundable
- Videos that completed successfully but you dislike (face similarity, hands, dance timing, audio feel).
- Generations blocked for Acceptable Use or safety reasons after you confirmed consent.
- Purchases older than 7 days (for cash refunds) or failure reports older than 14 days (for credit returns), except where local law requires otherwise.
How to request
Email support@dimedimebabyai.com from your account address with:
- order or receipt ID;
- task ID (for failures);
- a short description of the issue.
We aim to respond within 2 business days. Approved cash refunds return to the original payment method and may take several days to appear on your statement.
Chargebacks
Contact us before opening a chargeback so we can resolve the issue. Unfounded chargebacks may lead to account suspension.